Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Introduction
KindleFlameOn operates as a blockchain technology training and education provider based in Vietnam. We understand that when you share your information with us, you're placing trust in our ability to handle it responsibly. This privacy policy explains exactly how we collect, use, and protect your personal data when you interact with our services, visit our website, or participate in our educational programs.
We believe privacy shouldn't be complicated or hidden behind legal jargon. That's why we've written this policy in plain language, so you can understand exactly what happens with your information and make informed decisions about your privacy.
Information We Collect
Personal Information You Provide
- Contact details including your name, email address, and phone number when you inquire about our programs
- Educational background and experience level when you apply for training programs
- Payment information processed through secure third-party providers
- Learning preferences and career goals to customize your educational experience
- Communications you send us, including questions, feedback, and support requests
Information We Collect Automatically
- Website usage data including pages visited, time spent, and navigation patterns
- Technical information such as IP address, browser type, and device information
- Learning progress and engagement metrics within our educational platforms
- Cookies and similar technologies to improve website functionality
How We Use Your Information
We use your personal information for specific, legitimate purposes that directly relate to providing you with blockchain education and training services. We don't sell your data to third parties or use it for unrelated commercial purposes.
Primary Uses
- Delivering educational content and managing your enrollment in training programs
- Communicating with you about course schedules, updates, and important announcements
- Processing payments and managing billing for our services
- Providing technical support and responding to your inquiries
- Improving our educational content based on learning outcomes and feedback
- Complying with Vietnamese legal requirements and educational regulations
Data Storage and Security
We take data security seriously because we understand the importance of protecting your personal information. Our security measures are designed to prevent unauthorized access, disclosure, or misuse of your data.
| Security Measure | Description |
|---|---|
| Encryption | All data transmissions are encrypted using industry-standard SSL/TLS protocols |
| Access Controls | Limited access to personal data on a need-to-know basis with regular access reviews |
| Data Backup | Regular secure backups with encryption both in transit and at rest |
| Monitoring | Continuous monitoring for unusual activity and potential security threats |
Your Privacy Rights
Under Vietnamese privacy laws and our commitment to transparency, you have several rights regarding your personal data. We've made it straightforward to exercise these rights because we believe you should have control over your information.
What You Can Do
- Access: Request a copy of all personal data we hold about you
- Correction: Ask us to correct any inaccurate or incomplete information
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Portability: Receive your data in a structured format for transfer to another service
- Objection: Object to certain types of data processing, particularly for marketing purposes
- Restriction: Request that we limit how we process your information
How to Exercise Your Rights: Contact us at support@kindleflameon.com with your request. We'll respond within 30 days and guide you through the process. There's no charge for most requests, though we may ask you to verify your identity for security purposes.
Data Sharing and Third Parties
We don't sell your personal data to anyone. However, we do work with trusted partners to provide our educational services effectively. Here's exactly who we share information with and why.
Service Providers
- Payment processors for secure transaction handling
- Email service providers for course communications and updates
- Learning management system providers for course delivery
- Cloud storage providers for secure data backup and accessibility
- Customer support tools to help us respond to your inquiries efficiently
All our partners are required to maintain the same level of data protection that we do. They can only use your data for the specific services they provide to us and cannot use it for their own purposes.
Data Retention
We don't keep your personal data longer than necessary. Our retention periods are based on legitimate business needs, legal requirements, and your relationship with us.
Retention Periods
- Active student records: Duration of enrollment plus 7 years for educational compliance
- Inquiries and communications: 3 years from last contact
- Payment records: 10 years as required by Vietnamese accounting law
- Website analytics data: 26 months maximum
- Marketing communications: Until you unsubscribe or request deletion
When data reaches the end of its retention period, we securely delete it from our systems unless there's a legal requirement to keep it longer.
Cookies and Tracking
We use cookies and similar technologies to make our website work better and understand how you interact with our content. You have control over most cookies through your browser settings.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how visitors use our site
- Functional cookies: Remember your preferences and settings
- Learning progress cookies: Track your course progress and completion
International Data Transfers
While KindleFlameOn operates primarily in Vietnam, some of our service providers may process your data in other countries. When this happens, we ensure your data receives the same level of protection through appropriate safeguards and agreements.
We only transfer data internationally when necessary for providing our services, and we always ensure adequate protection measures are in place. If you have concerns about international transfers, please contact us to discuss your specific situation.
Changes to This Policy
We review and update this privacy policy regularly to ensure it remains accurate and reflects our current practices. When we make significant changes, we'll notify you by email if you're enrolled in our programs or by posting a prominent notice on our website.
Minor updates for clarity or to reflect changes in legal requirements may be made without specific notification, but we'll always update the "Last Updated" date at the top of this policy.
Questions About Your Privacy
We're here to help with any privacy questions or concerns you might have. Our team is committed to transparency and will work with you to address any issues.
Email: support@kindleflameon.com
Phone: +84 943 428 683
Address: Khu Marrine, Thành phố Hạ Long, Quảng Ninh 01120, Vietnam
We typically respond to privacy inquiries within 48 hours and aim to resolve all concerns promptly and thoroughly.